Friday, February 19, 2010

Recording to "Elective Surgery Phone Trends And Tips On How To Improve Conversions"

Thank you to all that attended Wednesday’s webinar “Elective Surgery Phone Trends and Tips on How to Improve Conversions”.

Here is a link to the recording of the event:

You can also get the slides at

Here are the stats from the live polls on the call:

How does your practice handle elective surgery calls?

74% Dedicated staff member/surgical coordinator

19% Multiple staff members/anyone available

0% Surgeon takes them

7% Answering service

How do you track phone leads at your practice?

4% Paper form

31% Excel spreadsheet

42% CRM (i.e. Goldmine or ACT)

19% No formal system

4% Not sure

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