Thank you to all that attended Wednesday’s webinar “Elective Surgery Phone Trends and Tips on How to Improve Conversions”.
Here is a link to the recording of the event: http://www.box.net/shared/552ev4i5jn
You can also get the slides at www.slideshare.net/opticall.
Here are the stats from the live polls on the call:
How does your practice handle elective surgery calls?
74% Dedicated staff member/surgical coordinator
19% Multiple staff members/anyone available
0% Surgeon takes them
7% Answering service
How do you track phone leads at your practice?
4% Paper form
31% Excel spreadsheet
42% CRM (i.e. Goldmine or ACT)
19% No formal system
4% Not sure