Webinar Recording and Poll Results "How An Effective Phone Plan Can INCREASE REVENUE In Your Practice"

Here is the link to the webinar recording "How An Effective Phone Plan Can INCREASE REVENUE In Your Practice": http://www.box.net/shared/6ztifxjg1h

Poll Results from the webinar:

What has happened with your staff over the past 12 months:

20% reduced
40% increased
20% stayed the same
0% not sure

What has happened with your marketing over the past 12 months:

38% increased
13% decreased
50% stayed the same
0% not sure

Where are you spending your marketing? (multiple answer)

22% Radio
44% Internet
11% TV
33% Direct Mail
22% Newspaper

Who takes elective surgery calls in your practice? (multiple answer)

55% dedicated surgical coordinator/counselor
73% front desk
36% anyone that can pick up
0% doctor
9% answering service

How does your practice evaluate staff phone handling? (multiple answer)

22% mystery shops
11% review recorded quality control calls
22% do not
33% shadow the staff
44% gage by surgery volume

Are you attending ASPS in Seattle?

14% yes
86% no